Listen with empathy

Facilitate community (stakeholder) engagement through individual and group listening sessions

Listen for aspirations, strengths, and challenges at an individual and organizational level

Listen for mindsets, attitudes, and points of disunity and unity that present barriers and opportunities to individual and organizational aspirations

Work to gain an understanding of the organization’s
context and complexity

Honor all stories

Develop data-driven strategies

Collect, analyze, and synthesize findings
from the discovery phase

Identify salient human and organizational
strengths and challenges

Identify strategic priorities for developing a
durable initiative or program foundation

Identify strategic partnerships for added value

Define goals, strategies, and milestones

Comprehensive reporting of findings
and recommendations

Create tailored actions

Design from an informed and holistic understanding of the organization’s unique humans, context, and complexity

Formulate realistic phased actions meeting
challenges and aspirations

Harness the existing strengths of the humans
and the organization

Design for capacity where gaps exist

Design repeatable actions embedded within daily operations to reinforce the organization’s values and initiatives

Co-design pilot programs to learn with
scale and sustainability in mind

Design necessary feedback processes

Test, evaluate, and strengthen

Connect to meaningful ecosystem partners

Support meaningful pilots

Identify key markers of program efficacy
and associated measurement tools

Facilitate listening and other feedback processes

Empower and support community (stakeholders)
to organize around change

Re-design for sustainable impact

Synthesize information and learnings from pilots

Reflect on process, learnings, and impact on the community

Identify desired learnings for the next phase of development

Co-design the next phase according to organizational need

Repeat launch